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The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.

• Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play.
• We determine the overall user feedback score based on the player feedback submitted to us.
• Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
• As far as we are aware, no relevant casino blacklists mention Caspero Casino.
• Online casinos frequently impose limitations on the amounts players can win or withdraw.
• Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Complaints directly about Caspero Casino

The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team's assistance, the issue was resolved, and the player confirmed receipt of their winnings.

• A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
• The higher the Safety Index, the more likely you are to play and receive your winnings without any issues.
• However, there is currently no User feedback score for this casino.
• The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response.
• The table below shows the casino's win and withdrawal limitations.
• A selection of games from multiple game providers have been checked and NO fake games have been found.

Player's withdrawal is delayed due to verification issues.

As far as we are aware, no relevant casino blacklists mention Caspero Casino. In our review of Caspero Casino, we have looked closely into the Terms and Conditions of Caspero Casino and reviewed them. Caspero Casino has Very low Safety Index of 1.5, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. Caspero Casino is one of smaller online casinos based on our estimates or collected information. Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caspero Casino, managing your account, withdrawals, or other matters. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. That is why we always check these when reviewing casinos. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team had made multiple attempts to contact the casino regarding the player's delayed withdrawals but received no response. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Online casinos frequently impose limitations on the amounts players can win or withdraw. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review. Because of these complaints, we've given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. In this review, Caspero Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal.

Caspero Holding ApS, Copenhagen, Denmark

Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Discuss anything related to Caspero Casino with other players, share your opinion, or get answers to your questions. The Complaints Team marked the complaint as 'resolved' following the player's confirmation of receiving all funds. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino's finance department. The issue was marked as resolved following the player's confirmation of receiving the winnings.

Player’s winnings haven’t been received yet.

The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our caspero database. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. Based on the categorization we use, this makes it one of smaller online casinos. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. When reviewing online casinos, we collect information about their customer support and language options. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review. The table below shows the casino's win and withdrawal limitations. A selection of games from multiple game providers have been checked and NO fake games have been found. Caspero Casino has an average customer support, judging by the results of our testing. Caspero Casino has been granted a gambling license in Comoros issued by Anjouan Gaming. However, there is currently no User feedback score for this casino. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Caspero Casino to be somewhat unfair. In our comprehensive review of all relevant aspects, Caspero Casino has attained a Very low Safety Index of 1.5. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. If you or someone you know has a gambling problem and needs help, call or visit Gamecare. Start your mobile play today! To view the casino's user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino. Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. Continue reading our Caspero Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index of Caspero Casino explained

The player from Germany had requested a withdrawal prior to submitting their complaint. The Complaints Team intervened after the recommended waiting period and confirmed that the player's account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as "unresolved," and the player's situation was documented in hopes that the casino might reconsider its approach in the future. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.